Q: What is the minimum order quantity and value required by you ?
A: We have a highly flexible production system that enables us to offer products with no restrictions of minimum order quantity. However, the per unit pricing for lower quantities would be higher than the per unit price for large quantities.
Q: What is your sampling policy?
A: We understand that customers need to have products samples before they place their orders. Therefore, samples against cost are available on request.
Q: How can I pay for my order?
A: For the convenience of our buyers, we offer two different payment terms:
Full Advance Payment:
This method involves minimum bank charges as compared to other methods of payment. You may send the payment by TT or Wire Transfer
Letter of Credit:
We accept confirmed, irrevocable letter of credit, payable at sight against bulk orders. All bank changes, within and outside China must be to the account of the buyer.
Q: What are your Bank & Account details for remitting payment?
A: Beneficiary: Forlong Medical Co., Ltd
Address: No.321 Wu Yun Road Huishan District Wuxi China
A/C No.: 492359787511
Swift Code: BKCHCNBJ95C
Bank Name: Bank of China Wuxi Branch
Bank Address: No.258 Zhongshan Road Wuxi China
Q: Do you provide the on-time delivery / shipping information?
A: On-time delivery & up-to-date communication regarding the shipping information is another way to measure our performance. We, guarantee a 99% on-time delivery for small and large/bulk orders alike.
Q: How can I request for a price list or catalogue?
A: Please use the enquiry form to request our price list and complete product catalog.
Q: Can I visit your factory?
A: We invite you to visit our factory. Please send us the details and we shall be happy to assist you with arranging your travel & stay requirements.
Q: What is the processing duration for a typical order?
A: It may take 2 to 8 weeks that depends on the value and nature of indent from the date of receipt of the operative L/C or Advance payment in our hand.
For special purpose some extra time might be required. We leave no stone unturned to provide you the most efficient, speedy and cost-effective shipment in all directions.
Q: How can I get your products with my company logo on them?
A: We provide OEM / Private labeling on request. Our production facility and support systems are well equipped to undertake private labeling project.
For private labeling service, we manufacture products as per the desired specifications of our clients wherein the products are marketed by client with their brand name.
Q: What type of packaging is employed?
A: We provide excellent packaging solutions to protect the products from any breakage or damage during transit.
We provide special packaging for exports and have gained expertise in providing export quality shrink-wrapped, 5-ply corrugated box packaging coupled with foolproof packaging process.
Q: Do you offer customization service or manufacture products that are not listed in your catalogue?
A: Yes, we do provide customization and are capable to manufacture products that are not listed in our product catalogue. We manufacture these products as per the specifications, design and needs of the end user.
Just provide us with your sample or design, and our team of experts will change the present specifications, design and parameters of our products to meet all your tenders and requirements.
Q: What currencies you accept payments in?
A: We prefer dealing in US $, Euro and RMB. However, we can also accept payments in other currencies if it is necessary to do so.
Q: What is the approximate shipping cost?
A: Sea freight is approximately 8～15% of FOB value while airfreight / Courier charges are approximately 15-48% of the FOB value that depends on the gross weight, volume of shipment and the destination.
Q: How can I have a Proforma Invoice/ Quotation from Forlong Medical?
A: You can have Performa Invoice/ Quotation either by providing us the list of your requirements through fax, email or by sending an enquiry. You can also develop an order / requirement list directly from our site.
While asking for a quote, it is essential to mention the quantity, destination/port and the mode of shipment. Without this information we may not be able to process your request.
Q: What modes of shipment are employed?
A: We select shipments in a most efficient and convenient manner after thorough evaluation of Delivery time/ Urgency, Destination, Weight, Volume and Economy. We have developed partnerships with internationally renowned logistics carriers, such as DHL, UPS & FedEx for express and consistent deliveries. We provide value-added logistics assistance to our clients to ensuring flawless products, delivered on time in the most cost efficient manner.
Q: What options do I have for paying the freight charges?
A: We make the Performa Invoice as per the clients’ instructions, like - C&F: Cost and Freight, CIF: Cost Insurance and Freight, FOB: Free on Board.
In FOB shipments we can ship through the client's chosen AIRLINE. For FOB shipments we can ship in "TO PAY" mode for destinations having facility for this mode. In the case it is not possible, we request the client to remit the freight after organizing the shipment and having the exact freight charges from the concerned airlines, then the shipment is effected PREPAID. We can also send small or sample shipments on the freight collect basis as per the clients’ arrangement with Courier Companies.
Q: How can my ordered goods be insured?
A: For any order above US$ 20,000.00, we provide free of cost insurance. The claims, if any are payable at destination to the consignee cost in addition to 10% i.e. 110% of the value of order including freight.
For orders less than US$ 20,000.00, the charges of insurance will be borne by the client. In the case, you are doing insurance yourselves at your end, please inform us the email / fax number and other contact details of the Insurance Company so that the shipment details can be provided to them to ensure cover.
Q: Do you charge for your sample of Products?
A: We give free sample to our regular clients having business exceeding US$20,000.00 in a financial year. For regular clients with smaller size business, we provide free samples and only the shipping cost is borne by the client.